Last Updated: April 24, 2025
Introduction
Tivra AI (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who use our AI-powered bug and anomaly detection platform (“you” or “your”). This Privacy Policy outlines how we collect, use, disclose, and protect your information.
By using Tivra AI’s services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our services.
1.1 Personal Information
We collect the following information when you interact with our services:
Name, email address, company name, and job role when signing up or contacting us.
Billing and payment details for subscription plans.
Communication logs from support requests or feedback.
1.2 Code and Technical Data
To provide bug detection and anomaly resolution, we process:
Source code snippets and configuration files uploaded to our system.
Metadata such as file names, structure, and system logs.
Anonymized debugging data and error reports.
1.3 Usage and Device Data
We automatically collect non-personal information like:
IP addresses, browser type, OS, and device identifiers.
Interactions with our platform, such as time spent, features used, and error reports.
2.1 Service Delivery
We use your information to:
Analyze code for bugs and anomalies using AI models.
Generate actionable reports and insights.
Ensure platform performance, security, and compliance.
2.2 Communications
We may contact you via email to provide:
Platform updates and changes.
Support and billing notifications.
Product announcements and surveys (with opt-out options).
2.3 Improvement and Research
We use aggregated and anonymized data to:
Enhance our AI algorithms.
Monitor usage trends and improve user experience.
Develop new features and capabilities.
3.1 Third-Party Services
We may share information with trusted partners for:
Hosting and infrastructure (e.g., cloud services).
Payment processing and analytics.
Customer support platforms.
All providers are contractually bound to protect your data and use it solely for the intended purpose.
3.2 AI Integration Partners
We utilize third-party AI APIs (e.g., OpenAI) for certain functionalities. Any data shared with these providers is anonymized and stripped of personally identifiable information. These partners are prohibited from using the data for training their models.
3.3 Legal Compliance
We may disclose data when legally required or to protect rights, prevent fraud, or address security issues.
4.1 Security Practices
We implement industry-standard measures, including:
Data encryption (in transit and at rest).
Role-based access controls.
Regular audits and vulnerability assessments.
4.2 Retention Policy
We retain your data only as long as necessary:
Personal and billing information: as required for tax/legal compliance.
Uploaded code and logs: retained only during analysis, unless opted into retention.
You may request deletion at any time (subject to legal requirements).
5.1 Access & Correction
You may review and update your account details anytime through your dashboard.
5.2 Opt-Out Options
You can opt out of promotional communications using the unsubscribe link in emails.
5.3 Data Deletion
To request account deletion, contact us at info@tivra.ai. Please note that certain records may need to be retained for legal or operational purposes.
We may update this Privacy Policy to reflect changes in law or business practices. We will notify users of any material changes through our website or direct communication.
If you have any questions or requests regarding this Privacy Policy, please contact:
📧 Email: info@tivra.ai
📞 Phone: +61-492801490
🌐 Website: www.tivra.ai